For Better Corrective Actions and Risk Management

For Better Corrective Actions and Risk Management

Yuji Yamagami

Senior Auditor, Trainer, and Clean Language Specialist in Industry

will be in the United States October 9-11, 2019 for a special training created

specifically for CE, QA, and CAP professionals.

This 3-Day Clean Language program

has been developed through the study and real time application of Clean Language and Clean Interviewing questions and principles over the past four years by Sharon Small, James Ramirez, and Yuji Yamagami.

This program is particularly unique

We bring together an international training team consisting of some of the most active trainer and real-time users of the model in the world.

We have chosen to focus on the above professionals in that they have one very important need in common.

quality information

Our definition of quality information is:


Authentic to the individual being questioned or interviewed.


Has not been inadvertently contaminated by the investigators assumptions, presuppositions, and inclusion of personal metaphor.


And, if it has been contaminated, on review these areas of influence by the interviewer can be calibrated into the final results.

What is so special about Clean Language?

Clean Language Interviewing and its accompanying facilitation models for business are verifiable methodologies that help create the possibility of gaining quality information without leading, unintentional contamination from our assumptions, presuppositions, and use of personal metaphor.

When learning and using clean questions and the underlying principles you will have a way of validating the level of contamination you and your associates may be inadvertently bringing to your investigations and critical conversations.

What we will be doing:


An Introduction To Clean Language

This includes introduction to the questions, the principles, and how best to put them into practice.


Introduction to Clean Language Interviewing (CLI).

CLI is a highly specific way of using clean questions and principles to gain high quality, untainted information.

We will work with a variety of interview styles and learn how to make the most of the kind of interviews you use in your work.


Review the validation process

After your introduction to Clean Language and Clean Language Interviewing we will review a validation process that you can use on any interview transcript to gain a quantitative measure of the amount of influence the interviewer (auditor, QA, CE) has brought to the collection of information.

Clean Language Interviewing is the only interview methodology that has a verification method that has been researched for validity and reproducibility.


Yuji Yamagami’s Specialized Work Processes

Once you have some clean questions under your belt, some experience with Clean Interviewing, and an understanding of how the work you do can be validated with a ‘cleanness’ rating we will move into Yuji’s current work processes and how to apply them to what you do as an investigator or as a quality assurance, auditing, or correctives actions professional.

More About Yuji Yamagami’s Clean Language Approach?

In business there are potential phenomena we call a distortion or bind. A distortion/bind can affect both the activities and thought life of employees and often leads to daily disruptions, personnel scandals or even major incidents.

Yuji Yamagami will share with us how modeling with a Clean Language Approach allows us to work with the individual circumstances of each organization. Correcting change from a present day view may give you some results, but does not reach the deeper cause of an event. Global change is intense and both natural and not so natural disasters are happening more and more frequently. This is why it is so important that companies and organizations learn to robustly model themselves as a way of managing risk and creating more favorable working conditions.

It is the action of modeling vs the reliance on a model that allows companies to resolve past historical issues and create process and procedures that work for both the company and the work groups that need to abide by them.

We will Look at:


How Distortions, the action of giving misleading account or impressions affect the quality of your corrective actions.


How to work with Binds: problematic situations with interconnected causes. These causes often negatively affect one another making the creation of a simple solution difficult.


The action of modeling vs relying on pre-deigned and static models to affect change and create robust solutions for the companies your work for.

And learn several simple applications Yuji has successfully used in his own consultation and auditing process.

Click HERE to read a Clean Language Approach real life case study

Your Trainers



Owner, Ennovation, Inc.

  • Japan Standards Association
  • Accredited Quality Systems
  • Lead Auditor
  • QMS Internal Auditor Trainer
  • Risk Management Specialist.

Yuji has taught over a thousand internal auditors how to use Clean Language as applied to the new ISO2015 requirements. He hosts a professional study group with high level quality assurance and corrective actions professionals from multiple industries. This group meets monthly to learn more about how they have been able to apply Clean principles and questions to their work.

He has written over 50 articles for the Japanese professional magazine ISO9000 on Clean Language and its use in auditing and quality. Yuji has also authored (and contributed to) five books.

Yuji will bring

  • his latest developments in the use of clean questions in work processes with leaned out models
  • Clean History method, and
  • simple ways of helping others incorporate the questions into their work in natural ways.


Founder, Clean Language Institute

Sharon Small is the founder of the Clean Language Institute and lead trainer for their program offerings. Sharon is an independent researcher and avid modeler. She worked in the Nuclear industry for 13 years before founding the Institute. She has been teaching Clean Language since 2008 and has worked with therapists, international coaches, and business professionals. Sharon is one of the only individuals in the world teaching Clean Language Interviewing (CLI) for CE, QA, and CAP professionals.




James Ramirez is a 35 year nuclear industry veteran, co-developer of a large utilities corrective actions program, and currently investigator of SIF (serious injury fatality) events. James uses Clean Interviewing techniques and principles in his investigations. He has been incorporating Clean Language questions and principles in his management and supervisory capacities since 2010.

Why should you attend this course?

This is what some have said…

Ben says

It is based on widely recognized cognitive science and taught by a highly skilled and experienced instructor.

Ruan says

(It’s a) fascinating concept that much more clearly opens communication and understanding.

Haneda-san says

“The Clean Language Approach to corrective action is the most efficient way to make people in the company understand by themselves, take their own initiative for the corrective action, and continue to model what might need to happen next. It provides the greatest opportunity to find out the future risk for an organization.”

No other interviewing model attends to the specificity of the words of the interviewee, or uses questions that have been cleaned of as much content as is possible, as Clean Language Interviewing.

Where will this training take place?

This highly specialized training will take place in the beautiful Pacific Northwest in the United States. We will have a lovely training space in Grants Pass Oregon right on the wild and scenic Rogue River.

The training dates are

Wednesday – Friday, October 9-11, 2019

Actual location details and logistical information to be provided after registration. Daily lunch and beverage service is included.


How do I register?

Our intention is to bring together a small highly interested group of professionals that will use this learning in their professional life and introduce it to others.

If you would like more information or to attend, APPLY HERE:

What happens next?

Sharon will call you, answer any questions, help you register, and then send you all the information you need to make your travels easy and fun.

There are many interview models out there that are based on physiological theories and interrogation techniques. These may create a sense of rapport, mimic trust, and/or illicit disclosure. They also often create heavy cognitive load and will leave trace influence of the interviewer as evidenced in transcript review.

Clean Language Interviewing is being used in academics, qualitative research, critical incident interviewing, law enforcement interviews, corporate auditing, human performance, human resource, high reliability, corrective actions development, and other professions where the information you gather is critical to your processes and work development.

Learning this skillful way of listening and asking a specialized set of questions will change what you pay attention to and how you target the information you are meant to be gathering.

Furthermore, there has been a systematic cleanness ratingprotocol developed that provides a quantitative measure of adherence to interview guidelines and, by extension, the trustworthiness of the information collected.

You can read more here: Wikipedia on Clean Language Interviewing  
This is a remarkably sourced article with 49 notes and 48 high quality references.

You can find more about Clean Language Interviewing in my Blog and Resources pages.

We would love to help you add this methodology to your skill set, to your work group, or even to provide organizational wide training at different needs levels and areas of focus.

If your work requires you to conduct interviews – from a coaching intake interview to a critical incident interview – we can help you master your trade. Again, we invite you to join us.

Clean Interviewing is needed across all areas at our company.

Philip C.